TERMS & CONDITIONS
Please read the following terms and conditions carefully.
By booking any class or membership with EXOTICA Pole & Dance School, you agree to be bound by these Terms and Conditions.
Exotica Terms and Conditions
These are the terms and conditions on which we supply services to you.
Please read these terms carefully before you purchase our services from us. These terms tell you who we are, how we will provide the services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Information about us and how to contact us
We are Avstratford Ltd t/a Exotica Pole and Dance School (“Exotica”) and our address is 449 Bethnal Green Road, London E2 9QG. Our company is registered in England and Wales with company registration number 12083003.
Exotica opening hours are fixed by Exotica and are subject to change without prior notice.
You can contact us by telephoning us on 07383846883 or by writing to us at email@example.com.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us at the time you purchased our services or subscribed to our newsletters.
It is your responsibility to provide your accurate and up to date contacts details to us and inform us of any changes to your contact details.
When we use the words “writing” or “written” in these terms, this includes emails.
“Services” group classes, individual sessions, semi-individual sessions, monthly and annual memberships, studio hire.
“We, us, our” Exotica.
“You, your, yours” clients and customers of Exotica.
Our contract with you
Our acceptance to provide services to you will take place when we confirm to you that we are able to provide you with the services, at which point a contract will come into existence between you and us. We are unable to confirm your place at a class until we receive your payment in full.
Please note that you must be at least 18 years of age to enter into a contract with us. At our discretion we may allow attendance of a person younger than 18 years of age provided that that person is accompanied by a parent or a guardian.
All facilities must be used in accordance with Exotica rules introduced from time to time.
We provide a non-competitive atmosphere and our students are working professionals who choose pole dance as a hobby. We aim at keeping a good atmosphere and high moral at our classes for students who are in the process of learning.
Our classes are suitable for beginners and intermediate students only. If you are an instructor, we ask that you attend our workshops or private classes only which are designed for advanced students.
Your unlimited monthly membership with us starts when you make your first class booking. When you purchase an unlimited monthly membership with us, you may attend unlimited amount of group classes. Your unlimited monthly membership does not include private classes, workshops, studio hire, hen/birthday parties.
You may book a private session with us by filling in a form on our website, by email and phoning us. We cannot guarantee that the time or an instructor requested by you will be available until we specifically confirm this to you in writing. We reserve our right to provide to you another instructor on the day.
You may book a group session with us by filling in a form on our website, by email and phoning us. We cannot guarantee that a particular instructor allocated to the class will be available. We reserve our right to provide to you another instructor on the day. Please note our policy on the late arrival to the class.
We arrange workshops few times a year. Our workshops usually run for 1.5 hours.
You may request a studio hire with us by filling in a form on our website, by email and phoning us. We cannot guarantee that a studio will be available at the requested time until you receive our confirmation in writing.
In some circumstances we might be required to make changes to the classes you booked with us such as dates, times and venue locations. If a change is necessary, we will contact you as soon as possible and offer alternatives. In case of changes by us, you may receive a full refund.
We do not guarantee that a particular instructor will be available for the class you booked and we may at our discretion provide a different instructor as a substitute.
Refunds, Cancellations, No shows, Admissions
48 hours’ notice must be provided to cancel or adjust your class. Any class cancelled within 48 hours (“late cancelations”) of the start time will be charged in full.
If you have purchased an unlimited monthly membership with us, we will allow you to have up to three late cancelations a month. If you have more than three late cancelations a month, we will cancel your unlimited monthly membership without having to provide you a refund.
If you do not attend your class, the class will still be charged in full.
Our memberships are non-refundable.
7 days’ notice is required to cancel a workshop. We do not refund your payment for the workshops cancelled outside of 7 days’ notice period.
7 days’ notice is required to cancel a booking for a studio. We are unable to refund your payment for cancelations outside of 7 days’ notice period.
We are unable to allow you to join the class if you are more than 10 minutes late. We have this rule for your own health and safety and in order not to disturb other participants. We shall be under no obligation to refund your payment for the class in case of your lateness.
Health and safety
Before taking a class you must inform us if you have any previous injuries or mis-ailments. In case of previous injuries or mis-ailments, we suggest not to take our classes.
We ask that you remove all jewellery before attending our classes to eliminate the risk of injuries.
You must always follow instructions given by our instructors. You accept that sometimes it might be necessary to correct your positions and our instructors will always conduct any physical correction with care and professionalism.
We do not accept liability for personal injury to our students attending classes, except for injuries that are caused by negligence or default of our staff.
In case of any medical conditions, you will be required to sign a waiver stating that you are using our services at your own risk and will take full responsibility for any adverse effects to your health or wellbeing. You take full responsibility for any injury or health condition sustained whilst using our facilities.
We do not recommend pole dancing if you are pregnant, and you will be taking a class at your own risk.
You may not consume alcohol before your class. We reserve the right to refuse admission to a class if we become aware that you consumed alcohol before your class.
Your rights to make changes
If you wish to make a change to the services, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Please refer to our cancellation and refund policy above.
Our rights to make changes
We may change the services to reflect changes in the relevant laws and regulatory requirements or to implement minor adjustments and improvements. These changes will not affect your use of the services.
Providing the services
We will supply the services to you from the date we accept to provide the services to you for the duration of the service you have signed up for.
If our performance of the services is affected by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the impact by the event. Provided we do this we will not be liable for delays caused by the event but if there is a risk of a substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
If you do not pay us for the services when you are supposed to and you still do not make payment within 2 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services.
Your rights to end the contract and refunds
You may contact us at any time to end the contract for the services, but we may charge you for doing so, as described below. Our refund policy applies and any cancellations outside of the cancellation period as stated above are non-refundable.
If you are ending the contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any services which have not been provided or have not been properly provided. The relevant reasons are:
we have told you about an upcoming change to the services or these terms which you do not agree to;
we have told you about an error in the price or description of the services you have purchased and you do not wish to proceed; or
you have a legal right to end the contract because we breached these terms.
If you are not cancelling for any of the above reasons, our memberships, group classes, private and semi-private sessions will not be refundable.
Our rights to end the contract
We may end the contract at any time by writing to you if:
you do not make any payment to us when it is due and you still do not make payment within 2 days of us reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services;
you have incurred three late cancelations a month on your monthly membership; or
you repeatedly breached Exotica rules introduced from time to time.
If we end the contract in the situations set above, we will refund any money you have paid in advance for services we have not provided but we may deduct a cancellation charge.
If there is a problem with the services
If you have any questions or complaints about the services, please contact us. You can contact us by telephoning our team or by writing to us. Alternatively, please speak to one of our staff at Exotica.
Price and payment
The price of the services (which includes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We take all reasonable care to ensure that the prices of services advised to you are correct.
You must pay for all our services in advance.
Our responsibility for loss or damage suffered by you
We do not provide lockers whilst you are on our premises.
We do not accept liability for any damage or loss to your personal property brought into our premises.
Lost property is held onsite for 2 weeks only after which time we reserve our right to dispose of the lost property items.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sale process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.
How we may use your personal information
Other important terms
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need the consent of any person acquiring rights under our guarantee to end the contract or make any changes to these terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.
By using our site, you confirm that you accept the terms and that you agree to comply with them. If you do not agree to these terms, you must not use our site.
We amend these terms from time to time. These terms were most recently updated on 2 August 2022.
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You may use our site only for lawful purposes. You may not use our site:
in any way that breaches any applicable local, national or international law or regulation;
in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
to knowingly transmit any data or send any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
Not to reproduce, duplicate, copy or re-sell any part of our site;
Not to access without authority, interfere with, damage or disrupt, any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or any equipment or network or software owned or used by any third party.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
The Intellectual Property rights in all contents of our site and supplied as part of the products or services, and in Exotica and Exotica Pole and Dance School trade marks and logos (“Materials”) are owned by us. You must not use the Exotica brands, logos or marks without a written licence from us. Except to the extent expressly set out by us, you are not allowed to make any copies of any part of any Materials, or remove or change anything on our site, include or create links to or from our site without our written authority, or remove or change any copyright, trade mark or other Intellectual Property right notices contained in any Materials or copies thereof.
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